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From the Mouth of the Mouse

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The folks who know the most about Disney aren't always the Imagineers but rather the 'regular' people who manage the lines, serve the food, clean up the trash. Jeff Heimbuch has interviewed dozens of them. Their fascinating stories present Disney from new perspectives: you'll learn what it's like to work for the Mouse on the front-lines. And, of course, you'll hear from the Imagineers, too. So buckle up! What comes From the Mouth of the Mouse may surprise you...

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FROM: From the Mouth of the Mouse Published Wednesdays

Interview - Emma, United Kingdom Pavilion

To staff the pavilions of the World Showcase, Disney hires young people from abroad as part of its 'International Program'. Who'd want to hear a Bronx accent from a United Kingdom Pavilion Cast Member? Emma worked there once. And never said "yo"...

As you walk around EPCOT's World Showcase, the Cast Members who work there are happy to share with you stories and facts about their respective homelands. It fosters the illusion that you really are in a foreign country.

Today's guest is Emma, who came to Disney World from the United Kingdom to work in... the United Kingdom!

How did you become part of Disney's International Program?

EMMA: I think very much like those who do the College program there in the States... I was recruited! I saw an advertisement while at University, and thought "How brilliant! I want to do that!" We had a representative come speak to those interested, and she sold me right away. The words "Come work for Disney..." weren't even out of her mouth, and I was saying "Where do I sign?"

Do they automatically place Program participants in the World Showcase, or can you ask to work somewhere else?

EMMA: I believe, for the most part, that it's more of a 'preferred' thing. They would prefer you work in your countries' pavilion in Epcot. If all the positions are currently filled at the moment you'll be there, then they place you elsewhere.
A lot of the people I worked with didn't like that so much, but I didn't mind. I won't lie, I was a bit homesick, so being there made me feel at home again. I did have a friend in the Program with me, but she was placed over in Fantasyland. I guess if you can't work in the UK Pavilion, then Fantasyland is the next best thing to being there!

Be honest. How authentic is the UK Pavilion compared to home?

EMMA: Oh, goodness, very! It was like I never left, oddly enough. The styles vary, of course, from all different sorts and time periods and locations. But it's a good combination of them all, and it feels very much like home.
On my time off, I would visit the other pavilions, and in those representing countries I have actually visited, I was very much impressed. Disney did do a good job in replicating these places, so they should be commended for that!

What did you do while working there?

EMMA: A little bit of everything. I worked at the Rose & Crown often, and enjoyed that. I liked watching Illuminations with the guests. When we'd get guests right from England or Scotland, they'd always come to the pub for a drink. Again, it was like being a home all over again. On a few occasions, they'd get a little rowdy, and we'd be singing some traditional songs, while other guests look at us like we were crazy, but we always had fun.
I did work in the other shops, too. Toy Soldier was my favorite, though. I'd often get into scraps with the young boys who would come in. My manager often caught me in the midst of a fierce wooden sword battle!

Do you think the UK Pavilion offers things the other Pavilions do not?

EMMA: Quiet, actually. That's the first thing that comes to mind. I don't think a lot of guests realize all the little nooks and crannies of it, so they miss out on some things. There's a lovely garden, a little maze, and things like that. A lot of people rush right past it sometimes, not really taking the time to explore.
So it was nice to sit back there on break sometimes and take an actual break. Often, no one would even bother me, because they wouldn't even know I was there! Great little hideaway for those folks looking to relax a bit and get away from the hustle of the crowds.

If the opportunity arose, would you work there again?

EMMA: Absolutely. And I am, actually! I'm moving to the States in a few months, back to the Orlando area. I'll be reapplying for a position. This time, though, not as part of the International Program, but on my own.
As much as I loved my time in the UK Pavilion, I'm going to request to work elsewhere. Time to give something else a bit of a go, you know?

A big thank you to Emma for talking with me from across the pond. I'll see you back at Walt Disney World soon!

If you haven't done so already, please don't forget to subscribe to our podcast! We have lots more interviews coming your way, and you don't want to miss them.

If you are (or know) a Cast Member who would like to share some of their stories and be featured here on Disney Dispatch, email me at jeff@bamferproductions.com. I'd love to hear from you!

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